Automation offers enormous savings potential

It's all about speed
Who wouldn't want that? Efficient digitization of time-consuming processes in the company, fast automation of business processes, and complete dark processing without human intervention. The powerful, market-leading platform NOVO CxP (Communication Exchange Platform) makes it possible and extends the classic input management to multi-channel content services, workflow management, and artificial intelligence (AI). As well as self-learning methods (Machine Learning) for content analysis, mobile components, and output options. The intelligent software solution has a modular structure and can be easily integrated into the existing IT environment.

Facts - NOVO CxP

- Your data is valuable
  
  Use NOVO CxP to automatically gain valuable information from unstructured data and documents - with little effort. Machine learning makes it possible with automated content recognition in the palm of your hand.
- Omni-channel input management
  
  No matter which channel documents arrive - NOVO CxP automates your processes across channels and increases your service quality.
- Central data hub
  
  NOVO CxP is your central data hub. You will no longer work in data silos. The exchange of information with NOVO CxP ensures a new level of efficiency.
- Workflow management made easy
  
  Workflow management has never been easier: you can easily integrate and configure modules in workflows using drag & drop.
- Modular
  
  NOVO CxP provides business process automation services that can be addressed individually via web services or in a specific order.
- No data silos anymore
  
  Separate systems that do not communicate with each other are a thing of the past. NOVO CxP ensures an efficient exchange of information.
- Easily integrated
  
  Thanks to its modular design, NOVO CxP can be adapted precisely to your company requirements and is easy to integrate.
- Key function classification
  
  Know what your customers want: Content analysis and classification of incoming information is key. Use AI and benefit from fast processes.

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Functions of NOVO CxP

- Connection of Input and Communication Channels
  Scan
  
  Fax
  
  Email
  
  Website
  
  WhatsApp
  
  Chat
  
  Databases
  
  Webservice/REST
  
  Read more
- Document and Content Classification
  Machine Learning
  
  KI / Deep Learning
  
  Neural networks
  
  Semantic classification
  
  Hierarchical classification
  
  Keyword classification
  
  Statistical classification
  
  Barcode classification
  
  Manual classification
  
  Read more
- Data Extraction
  Digital content extraction
  
  OCR
  
  Form data extraction
  
  Freeform detection (unstructured)
  
  Invoices (semi-structured)
  
  Barcode
  
  Blurred search o Manual extraction
  
  Read more
- Document Conversion
  XML conversion
  
  Office -> PDF / PDF / A / TIFF
  
  Image -> PDF / PDF / A / TIFF
  
  Email -> PDF / PDF / A / TIFF
  
  Read more
- Workflow Control
  Workflow / process modeling
  
  Workflow / process execution
  
  Content based routing
  
  Read more
- Legal Signature
  TR-ESOR
  
  RESISCAN replacing scanning
  
  Legal e-signature
  
  Read more
- Data Validation
  Auto validation
  
  Manual validation
  
  Clearing work
  
  Read more
- Integration Backend
  Web / REST services
  
  Dedicated interfaces
  
  API connection
  
  Read more
- Monitoring
  System monitoring
  
  Process analysis
  
  Performance analysis
  
  Read more

Use savings potential

Automate your processes, improve your efficiency and your ROI. The Enterprise Information Management (EIM) solution NOVO CxP imports structured and unstructured data of different input channels and formats, analyzes them in terms of content and exports them uniformly to downstream processes. The savings potential is manifold and offers automation rates of 75 to 85%, for example, in the digitization of incoming mail.
Customer service of the future

Do you know what your customers want? The NOVO CxP digitization platform helps you automatically analyze your customer concerns, assign them to your business processes, and provide a 360° view of the customer historically and in real time. So you can improve your customer service efficiently.
Toolbox with finesse

On the one hand, NOVO CxP offers a toolbox that enables the individual design of workflows in no time at all. Specialist departments can quickly model their own processes and join them together - without making a huge IT project out of it.
Particularly interesting: With NOVO CxP, the user is able to do a lot by himself and thus implement his individual needs (technical processing rules) quickly and immediately. This makes you, as a customer, as independent as possible. Fast, flexible, and the costs remain low.

Product Brochure NOVO CxP

Intelligent digitization across all channels

NOVO CxP is a modular, easily configurable platform based on the motto "Low Code" solution. Simply connect your communication channels and IT system environment and optimize your customer communication.

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Your Advantages

- 85% automation
  Automate your processes and reduce lengthy process times by up to 85%.
- 90% increase in efficiency
  Eliminate manual, time-consuming activities to save costs. Lower administration and output costs.
- Up to 50% personnel savings
  Relieve employees of the hassle of routine tasks for more value-added work.
- Independence / Open System
  Do-it-yourself: Do a lot of things yourself and build your own system, which makes you independent of your service provider.

The use of NOVO CxP is worthwhile

Automated text recognition in seconds

NOVO CxP offers a variety of AI-based capabilities to extract relevant information from a variety of documents, files or data - whether through keywords or semantic analysis of text or OCR information, from PDF forms or unstructured, incomplete data. A combination of these methods is particularly necessary in today's digital communication, as many customers use the most convenient communication channel for them and also change during the business process. Unlock your data and achieve an average automation rate of 80%.
Big advantage: As a user, you can easily design and train many processes / workflows yourself. In this way, you can introduce your expertise without detours and quickly achieve efficient results - and at the same time save costs.
Uniform formats increase transparency

NOVO CxP can standardize almost all input formats: PDF, Tiff and PDF/A 1-3. Optimum conversion is of the utmost importance, especially with regard to the variety of incoming digital document formats, so that the process runs automatically and documents can be digitally archived in a revision-proof manner.
Multi-client capability offers optimal flexibility

NOVO CxP is multi-client capable, so several business processes can be processed in parallel. As a central data hub, NOVO CxP serves all communication channels as well as IT systems and supports the shared service approach of modern input management applications.
High independence through service-oriented architecture

NOVO CxP runs in your data center or in the cloud and can be run as SaaS based on Service Oriented Architecture (SOA). NOVO CxP workflows can integrate existing solutions as a main workflow (C # interface) or be used as sub-workflows of existing solutions.
NOVO CxP, as an open platform, provides a web service interface for integrating other services and provides added value for all pages.

Fast automated document content development is at the heart of NOVO CxP. By means of auto-clustering, NOVO CxP independently forms document groups based on the content during the learning process. Cumbersome manual preparatory work is eliminated, the system is fast and a resource-saving operation. The user quickly receives a transparent overview and can thus quickly make decisions.

The workflow designer makes it easy to create and configure workflows in NOVO CxP. The operation is very easy, the user can accomplish much himself.

Artificial intelligence works for you: with NOVO Smart Classify, content can be analyzed and recognized quickly and efficiently. Learning is easy, the user can easily teach himself.

Our solutions for you

- Ulrich Geuss — Former Director
  
  "Our staff is seeing enormous reductions in their workload. Thanks to NOVO CxP we can release 20 employees from time-consuming manual work."
- Ralf Rosenauer — Input management project leader
  
  „Our Profit: Powerful conversion into a high-quality colour format, along with an automated and streamlined digital incoming-mail solution.“

Which industry are you looking to automate?

We are happy to show you in which areas we offer tailor-made intelligent digitization solutions - from e-mail management to other processes. Please choose:
- HEALTHCARE
- INSURANCE
- FINANCE
- E-COMMERCE
- CROSS-INDUSTRY
You have not found your industry? Contact us! We have many years of in-depth know-how and have most likely already introduced solutions in your area.