Workflow Control
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Realize end-to-end processes, maximum automation through RPA, easy integration with inventory systems, full compliance with process and archiving regulations so your employees can focus on your customers as much as possible.
NOVO CxP, using it’s integrated workflow functionality, controls the data flow from input to output. You can easily model content diagrams and system workflows using drag & drop user interface technology. Different workflow paths can be created or individual functions can be outsourced to sub-workflows. Individual error handling paths can be set up with a special procedure to enhance troubleshooting. Predefined modules make it easier to configure branches within a workflow. Versioning of workflows allows fast technical updates and easy roll back of unwanted features.
NOVO CxP allows automatic process control and is thus dependent on the content data - content-based routing provides success criterion for efficient business processes.
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